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CHANGES TO PINGIT TERMS AND CONDITIONS

We're making some changes to your Pingit terms and conditions. We've set them out below:

  • On 12 April 2021 we’re changing our Non-Sterling Transaction Fee from 2.75% of the transaction amount to 2.99%. We explain what the Non-Sterling Transaction Fee is, and when we charge it in Section 19.
  • We’ve reworded Section 19 to add a section covering cash withdrawal and/or making payments in a currency other than sterling.  We haven’t changed the way these transactions work or how we charge for them (with the exception of the fee increase above) but have made the wording simpler to understand. We’ve also made amendments to Section 20 to make it clearer that if you make payments in a currency other than sterling using a Volunteer Shopping Device these are charged in the same way as for equivalent payments made with a Pingit Device. Again, we haven’t changed the way we charge for these but have made the wording simpler to understand.
  • As the relationship between the UK and the EU is changing, from 1 January 2021 you may not be able to use the EU’s online dispute resolution process (ODR platform). We explain this further in Section 30.
  • We’ve made changes to section 15 (Receiving Payments) to remove wording which relates to ways of receiving payments not covered by these terms.

If you're a new user, these Pingit terms apply from the date you register and accept the terms and conditions within the Pingit app.

If you’re already using Pingit, these changes apply from the date you accept the terms and conditions within the Pingit app. You accept these changes by continuing to use the Pingit app. If you’re not happy with these changes, you can cancel your registration or delete the Pingit app. You can read a copy of the latest terms and conditions in the Pingit app, and we recommend you download and store a copy of the revised terms once you have signed them.

Any questions?

If you have any questions or we can help in any way, please contact the Pingit helpdesk – you’ll find our contact details on www.pingit.com/help. We're available 24 hours a day, 7 days a week.

PINGIT TERMS AND CONDITIONS

Date updated: November 2020

1            Introduction

1.1         Please read and accept these terms and conditions to use Pingit. You can read a copy of these terms and conditions in the Pingit app (“the App”) or download and store a copy from pingit.com (“the Website”).

1.2         To use certain services in Pingit, you might be asked to read and accept more terms and conditions that relate to what you’re trying to do – for example, if you want to make payments using Pingit.

1.3         The General Terms also apply to your use of Pingit. By General Terms we mean:

•            for Barclays customers registering a Barclays account to Pingit, the general current account or business account terms for the account you’re registering

•            for customers registering an account held with another financial institution to Pingit, the Terms and Conditions for Personal customers. They will apply to your use of the Pingit Account we’ll create for you when you register for Pingit. You’ll find them at Barclays.co.uk/rca – please download and store a copy for your records. You should also download and store a copy of the Barclays Tariff for Personal Customers.  You’ll find this at Barclays.co.uk/rca.

1.4         These terms and conditions take priority over the General Terms in respect of your use of Pingit.

1.5         Reference in these terms to ‘us’, ‘we’, ‘our’ or Barclays means the Barclays company with which you hold an account (Barclays Bank UK PLC or Barclays Bank PLC), or Barclays Bank UK PLC for Pingit Account holders. Reference to the ‘Barclays Group’ means the Barclays group of companies.

2            ABOUT PINGIT

2.1         You can use Pingit to:

•            make payments to or receive payments from individuals in the UK or abroad

•            request money from individuals in the UK

•            pay businesses for goods and services

•            donate to a fundraising page set up in Pingit or set up fundraising pages for others to donate to your chosen charity

•            produce product invoices (business accounts only)

You’ll find more information about the range of features Pingit offers on the Website or in the App.

3            WHAT DOES IT COST TO USE PINGIT?

3.1         Unless you are a business customer, we won’t charge you for sending sterling payments in the UK through Pingit or Paym.

3.2         Unless you are a business customer, we won’t charge you for receiving sterling payments through Pingit or Paym.

3.3         You may be charged by your service provider (eg for mobile data usage) when using the App on your mobile phone.

3.4         If you make international payments or payments in a currency other than sterling these may be subject to charges (including any overseas delivery charges imposed by a recipient’s bank) and exchange rates and margins as set out in the General Terms and your tariff. You can make payments to selected countries transaction fee-free. We’ll tell you before we introduce a charge for payments to these countries.

3.5         If you receive international payments or payments in a currency other than sterling, we’ll convert the funds into sterling and credit your account as set out in the General Terms. These payments will be subject to charges as set out in the General Terms and your tariff.

3.6         If you’re a business customer, you may incur standard charges for making or receiving payments using Pingit or Paym. Please check your tariff or speak to your Business Team.

3.7         Other charges may apply for specific services – if so, we’ll tell you as part of the specific conditions for those services.

4            WHO CAN REGISTER FOR PINGIT?

4.1         You must be:

•            16 years or over and be a resident of, and have a current account in, the UK, the Isle of Man, Jersey or Guernsey; or

•            a business operating in, and have a current account in, the UK

4.2         Your account must be able to receive payments through the UK Faster Payments network.

4.3         You must have a valid UK mobile phone number (i.e. the number starts with 07).

4.4         If you have a joint account, each account holder can register separately for Pingit.

4.5         You can register:

•            using a Barclays account (“your nominated account”); or

•            by providing us with details of your current account held with another financial institution. We will then open an electronic money account (a “Pingit Account”) for you.

4.6         If you are registering to use Pingit as part of the Volunteer Shopping Promotion you must register for Pingit using a Barclays Bank UK PLC account.

4.7         To use Pingit you’ll need to download the App. You can find further details on how to do this on the Website.

4.8         When you register to use the App, we’ll link the App to your nominated account or Pingit Account.

4.9         You can choose to use some or all of the services available, however we may not offer some services to you depending on the type of account you have and, for customers with a Pingit Account, whether you have unlocked Pingit as set out in condition 5.7.

4.10       If we need to, we can refuse to register you for Pingit.

5            PINGIT ACCOUNT

5.1         The Pingit Account is an electronic money account which can be used to make or receive payments through the App. You can only operate your Pingit Account in conjunction with your use of the App.

5.2         You need to know that the Pingit Account is an electronic money product and therefore:

•            it is not covered by the Financial Services Compensation Scheme (“FSCS”)

•            it is a zero interest account

•            in respect of money held in your Pingit Account, as a regulated credit institution Barclays Bank UK PLC is required to comply with capital and prudential requirements imposed by law. These requirements are designed to ensure the safety of funds held with us, and this is monitored by the Financial Conduct Authority and the Prudential Regulation Authority.

5.3         When we set up your Pingit Account, we’ll verify your identity and address using details we collect during the registration process. This will involve one or more credit reference agency checks of your details against the particulars on any database (public or otherwise) to which they have access. The credit reference agency will keep a record of this check which may be used to help other companies verify your identity. This will not affect your credit rating.

5.4         You can top up or fund your Pingit Account:

•            by direct transfer (for example using Online Banking) from any of your other UK, Isle of Man, Jersey or Guernsey bank accounts

•            by standing order

•            using a debit card linked to your current account;

•            by setting up a scheduled top-up or low balance top-up; or

•            by any other means about which we advise you from time to time

5.5         Limits apply to the amount you can top up using a debit card. We’ll tell you in the App how much you can top up and if you’ve exceeded your limit.

5.6         You can ask us to return the money in your Pingit Account at any time by using the App to transfer funds to the bank account you registered when opening your account. No fee will be charged for redeeming the funds. In certain circumstances we may carry out additional security checks before processing the transaction.

5.7         You can choose to unlock your Pingit Account to access additional services.  We’ll tell you the steps you need to take to do this in the App. You don’t have to unlock Pingit but if you don’t we won’t offer you the full range of services offered by Pingit, and we may place limits on how you can use Pingit. You’ll find details of these limits on pingit.com/pingit-limits/.

5.8         If you choose not to unlock your Pingit Account, if you breach any of the applicable limits, we’ll need to suspend your use of the Pingit Account. We’ll tell you in the App if we’ve suspended your Pingit Account and explain the steps you need to take so that we can unblock your Pingit Account.

5.9         If you want to unlock the full version of your Pingit Account, you will need to verify your identity and provide other information. Depending on the method you choose to verify your identity, we will ask you to share personal data with us, including your current address, a form of photographic identification and a short selfie video. The information we use to identify and authenticate you, including your current address, a form of photographic identification and a short selfie video, will be used securely for the purposes of preventing fraud, money laundering or terrorist financing. We will share this data with our trusted 3rd parties for the purposes of verifying the data you have provided so we are sure it’s you. If you don’t complete the unlock of your Pingit Account straight away, you can complete it within 30 days. After this, you’ll need to provide this information again if you attempt to unlock your Pingit Account. We’re legally required to keep this data for at least five years after your relationship with the bank has ended. We won’t use this data for any other purposes without your permission. For more detailed information on how and why we use your information, including the rights in relation to your personal data, and our legal grounds for using it, please go to https://www.barclays.co.uk/important-information/control-your-data/.

6            USING THE APP

6.1         In addition to the conditions below, the conditions relating to online banking set out in the General Terms apply in relation to your use of the App.

6.2         We may stop or suspend your use of the App:

•            if we reasonably consider it necessary to protect the security of Pingit or your account

•            if we suspect or you tell us there may be unauthorised or fraudulent use of Pingit or your account

•            if we believe there’s a significant increased risk or you will be unable to repay money you owe us; and

•            if we are required to do so by law

6.3         If we find we need to do this we’ll contact you using the details you have given us as soon as we can (and in advance where possible) to explain why, unless that would break the law or it would compromise our security measures.

6.4         Once the reason for stopping or suspending the App no longer applies (which may require you to carry out instructions we give you), we’ll unblock the App

6.5         You must only use the App as set out in these terms or in information on our Website or within the App.

6.6         The App may utilise or include third party software and copyrighted material or may be subject to an open source license or other licence. Acknowledgements, licensing terms and disclaimers for such third party software and copyrighted material are set out in the Pingit Software Terms and Conditions available from the Website.

6.7         Please check the Apple App Store or Google Play for details of devices and operating systems compatible with the App. You may need to upgrade the operating system on your device to continue using the App if we change the version(s) we support.

6.8         You must not share any image unless you have the consent to share it from anyone appearing in the image.

6.9         You must not use the App to upload or store inappropriate or illegal images or content that breaches the rights of others.

6.10       You must not attempt to make any income directly from using the App.

6.11       You must not use the App to do anything illegal.

6.12       You must not use the App in any way that could damage it or stop it from working or affect our systems or other users – for example, by hacking into or inserting malicious code into the App or iOS, Android or other operating systems.

6.13       You must not collect any information or data from the App or our systems or try to read any messages or information not meant for you.

6.14       You must obey any laws that apply to you in any place you use the App.

6.15       If you provide feedback or ideas (‘suggestions’) relating to the App, we may use your suggestions without any obligation to attribute them to you or to compensate you. You must not give us any information that is confidential, commercially sensitive or contains original creative work or is the intellectual property or proprietary property of you or another person. Any suggestions you make will automatically become the property of Barclays.

7            INFORMATION ABOUT YOU

7.1         Barclays is committed to protecting your personal data. We will use your information for a number of different purposes, for example, to manage your account(s), to provide our products and services to you and others and to meet our legal and regulatory obligations. We may also share your information with our trusted 3rd parties for these purposes. For more detailed information on how and why we use your information, including the rights in relation to your personal data, and our legal grounds for using it, please go to Barclays.co.uk/control-your-data or you can request a copy from us.

7.2         If you use Pingit to send or receive money and pay individuals, businesses or charities in the UK or abroad, we will disclose your full name and mobile number when processing your requests or will display this information in messages sent to your payees or people paying you using Pingit. This information is drawn from records that we already hold about your account and may be different to any names, nicknames or other pseudonyms you are known by or use when registering for Pingit.

7.3         If you make a payment to a business, we may disclose your name and account details to enable the business to reconcile and/or apply the payment.

7.4         If you use the Siri payments feature, we will share limited data with Apple so that Siri can understand when you ask to make a payment, and can access payment details for the person you have asked to pay. Please see Apple’s privacy notice for details of how Apple uses your information. You can find the notice within your Siri device settings. You can opt out of Siri access in your device settings at any time.

7.5         If you are registering an account you hold with another bank, we will use any information you provide to us in connection with receiving payments only for the purposes of administering those payments and to contact you about Pingit including sending you text messages about promotions relating to Pingit.

7.6         When you register for Pingit, we’ll sync the App with your address book by accessing your contacts, storing your phone numbers and contact details and indicating (for example by displaying an icon next to a contact’s name) if the contact is registered for Pingit.  By doing this we enable:

•            you to see if your contacts are registered for Pingit should you wish to pay them using Pingit

•            other Pingit users to see which of their contacts are registered for Pingit should they wish to pay them using Pingit (for example by displaying an icon next to a contact’s name).

7.7         By registering for Pingit you consent to your registration being visible to other Pingit users. If you do not want your registration to be visible to others using this feature, you will have to de-register from Pingit.

7.8         If you request a Pingit card we’ll share your name and address details with our third party card issuer so that they can dispatch the Pingit card to you.

7.9         If you have authorised a Delegated User to use a Volunteer Shopping Device, in the event of actual or suspected fraud or other unauthorised activity you must give us any information we ask for about what has happened. We’ll pass this to the police if we have to, or if we think that will be useful.

8            HOW WE USE COOKIES AND OTHER INFORMATION

8.1         We use cookies to enable us to provide Pingit to you. You’ll find more information about use of cookies at https://www.pingit.com/cookie-policy/.

8.2         The App may also need to cache data on your device to enable certain features (such as the caching of recent payee data to enable use of the Pingit Keyboard).  We’ll ask you before the App accesses your device or information, and you can decline. Where we are unable to ask your permission (such as the iOS Force Touch and iMessage keyboard features which cache recent payee data automatically when present on your device) you’ll need to use the device settings to disable these.

8.3         If you launch the Pingit Keyboard (a custom keyboard) a cache of your recent payees on your device will be displayed and will be visible to you and anyone else with access to your device. If you don’t want this to happen, please don’t enable or use the Pingit Keyboard.

9            USING LOCATION DATA

9.1         Certain services (including the branch finder) will make use of location data sent from your mobile phone. You can turn off this functionality at any time by turning off the location services settings for the App on your mobile device.

9.2         Access to maps is subject to separate terms, details of which can be found on the Website.

10          KEEPING US INFORMED

10.1       If your account details, mobile phone number, address or any other information about you changes, tell us straight away.

11          SECURITY

11.1       In addition to the conditions below, the conditions relating to payment instruments set out in the General Terms apply to your use of Pingit and the App.

11.2       Always keep your mobile phone secure and close the App if you’re not using it.

11.3       If you have authorised a Delegated User to use a Volunteer Shopping Device you must not share your App passcode or any other related security credentials with your Delegated User or anyone else nor allow the Delegated User or anyone else to access the App from your mobile phone.

11.4       If you suspect that someone else (including your Delegated User) knows your passcode or other security details you must contact us immediately by calling us on the number available on the Website. If you don’t let us know, we may not pay you back if someone takes money from your account because they knew your account details.

11.5       We won’t ever phone you or send you an email asking for your security details. Nor will we ever ask anybody to do this for us. If anyone contacts you asking for your security details, they may be a fraudster. Tell us straight away on 0800 400 100 (outside the UK dial +44 (0)2476 842 099).

11.6       Some mobile phones allow you to use your fingerprint or Face IDs for logging into the App. If you enable this feature, then anyone whose fingerprint or Face ID is registered on your phone may be able to log into the app and access your accounts. Before enabling this feature, you should delete any other fingerprints or Face ID registered on the phone first; otherwise, transactions made by anyone else who has their fingerprint or Face ID registered on the device will be treated as being authorised by you. You must not activate this feature if you allow other people to access your phone using their fingerprint or Face ID.

11.7       Don’t install or use the App on a jail-broken or rooted device. These have had their security features changed in order to work, which makes them less secure, and means that fraudsters could access your phone and steal your information or money.

11.8       If you hold a Barclays account linked to Pingit, you can give your security details to authorised companies that require your security information to provide account information services (a service that allows you to see your accounts with different providers in one place) and payment initiation services (a service that allows a third party to instruct us to make payments from your account on your behalf). When we say ‘authorised’ we mean a company that is authorised by the Financial Conduct Authority or another European regulator to provide the relevant service. In the UK, the Financial Conduct Authority’s register (available at register.fca.org.uk) will tell you whether a company is authorised. You should always consider the implications of sharing our security credentials and your personal information.

12          CONTACTING YOU

12.1       We will contact you from time to time about Pingit, including marketing messages relating to Pingit. We’ll do this electronically, for example by email, text, notifications or other messages on the App or mobile device or by telephone or post.

12.2       We and other Barclays Group companies may contact you with information about our products and services (and those of specially selected parties) that may be of interest to you, in line with your marketing contact preferences provided to us either through the App or elsewhere. All such communications will come from Barclays. We will never pass your information to a third party for them to use in their own direct marketing without your consent.

12.3       You may tell us at any time if you do not wish to receive marketing messages from us by contacting us as set out in your General Terms or by following any instructions we may include in the message we send to you. For example, a STOP message will appear at the foot of marketing text messages we send you.

13          IF THINGS GO WRONG

13.1       The General Terms explain when you can claim back from us if something goes wrong with a payment.

13.2       There are some things that we’re not responsible for because, for example, they’re out of our control or they relate to how your mobile phone works. So we can’t be responsible if you lose money because:

13.2.1   you are unable to access or use Pingit for any reason or it’s slow.

13.2.2   any device, hardware or software you use with the App is damaged or corrupted or doesn’t work

13.2.3   Pingit does not work as you expect, doesn’t meet your requirements or contains errors or defects or we fail to correct these

13.2.4   you don’t receive a text or message in the app in a timely manner

13.2.5   you sent, received or shared an inappropriate or illegal image or content or breached the rights of another person; or

13.2.6   we’re prevented from providing any service in part or in full because of something a third party does.

14          MAKING PAYMENTS

14.1       In addition to the conditions below, the General Terms apply if you use Pingit to make payments.

14.2       Once you’ve registered on the App to make payments, you can make a payment to anyone with a UK bank account by providing a valid UK mobile phone number for them and the amount you wish to pay them.

14.3       You can also pay someone using their Twitter username, if they've linked it to their Pingit account.

14.4       Alternatively, if you have a debit card linked to your nominated Barclays account, and you do not know your payee’s mobile phone number, you can use Pingit to pay directly into your payee’s bank account – all you need is their sort code and account number.

14.5       For payments to certain businesses, you can also make payments:

•            using a reference or scanning a code they give you.

•            using the organisation’s details stored in the directory in the App.

14.6       You can use Siri to instruct payments using Pingit. All Siri payments will be made from your nominated account or Pingit Account. You must ensure you have activated finger print or face ID to authenticated the payment.

14.7       You can access Pingit from some third party apps on Android and from the iMessage app on iOS to make payments using Pingit Keyboard. The same authorisation processes used for accessing the App will apply when you authorise a payment via Pingit Keyboard.

14.8       You must have sufficient funds in your nominated Barclays account or Pingit Account to make the payment.

14.9       Before making a payment to your payee using their mobile phone number, please check that:

•            your payee has given consent for their mobile phone number to be shared with us

•            the mobile phone number you provide for your payee is current and correct

14.10    We’ll send the money using Pingit, however if your payee is not registered with Pingit, we’ll attempt to send the payment using Paym.

14.11    If your payee is not registered with Paym, we’ll provide you with a unique website address that you can share with them. This address will ask them to verify themselves (through the use of a code sent to their mobile phone number). Once verification is complete, they will be asked to provide their name and bank account details. We’ll make the payment once we receive those details, and providing you’ve enough funds in your Barclays account or Pingit account at that point to make the payment.

14.12    If your payee has not collected the payment within 7 days, we’ll cancel their ability to use that website address to do so. We’ll send you two reminders during this time and advise you if the payment has been cancelled.

14.13    You can also cancel the payment yourself within the App. If you choose to do this, your payee will no longer be able to use the website address we originally gave you to collect the payment. Your payee will not be told. 

14.14    You can make an international payment to a payee by giving us their name, account details and any extra information required for us to make the payment. Further information including the countries you can send payments to is available in the App and on the Website.

14.15    Payment limits apply – please check the current limits on the Website.

14.16    We may refuse to process a payment for the reasons set out in the General Terms or if we reasonably believe that you have not met any of these conditions. The General Terms set out how we will notify you if we refuse to process a payment.

14.17    If you enter the wrong payment details, the payment might fail or go to the wrong person. While we’re not responsible for this, we’ll help you to try and get your money back. We explain this in more detail in the General Terms.

14.18    If you want to cancel, recall, change or trace a payment, the General Terms explain when we can charge you a fee for this service.

15          RECEIVING PAYMENTS

15.1       In addition to the conditions below, the General Terms apply if you use Pingit to receive payments.

15.2       To receive payments sent using Pingit you must have:

•            a valid UK mobile number; and

•            a UK bank account which can receive payments through Faster Payments

15.3       Alternatively, if you have a Barclays account but do not have a mobile phone that supports Pingit, or if you just want to receive, but not send, Pingit payments, you can register to do so using the Website.

15.4       Any payments you receive from Pingit users will be paid into your nominated Barclays account or Pingit Account as applicable.

15.5       Limits apply – please check the current limits on the Website.

15.6       If you receive any payments by mistake, you must tell us as soon as possible and return the payment to us.

15.7       If you receive a payment by mistake, we can authorise the bank holding your account to debit that account and return the amount of the payment to us. If the bank is unable to do this, you agree that we can disclose your details to the payer so that they can take action to recover the mistaken payment.

15.8       We may make changes to these conditions, and how other Pingit users can make payments to you, and can end your ability to receive payments through the service, at any time without first notifying you of those changes.

15.9       You must not generate, distribute, or offer to any person, any code or reference for use with the App unless you have our prior written permission to do so.

15.10    When you register to receive mobile payments, we’ll share your full name and mobile number with Pingit or other service we tell you about. This means other users of these services will be able to see your name and mobile number. This information is drawn from records that we already hold about your account and may be different to any names, nicknames or other pseudonyms you are known by or use when registering for Pingit.

16          PAYM

16.1       Paym is a service offered by the Mobile Payments Services Company Limited, which lets you link your mobile number with your bank account so you can send or receive money using a mobile phone. There’s more information on the Paym website paym.co.uk.

16.2       You can register with Barclays to receive Paym payments. If you have the App, you can also send payments to other customers registered for Paym.

16.3       The General Terms apply to your registration and use of Paym.

16.4       Before you can receive payments using Paym you must register and match your mobile number with your nominated account or your Pingit Account. You can only associate one mobile number with a bank account. If you’ve already registered an account from another bank or building society, you’ll need to de-register this before you can register with your nominated account.

16.5       By registering for Paym, you agree that we will use and share the information you’ve provided, including:

•            your mobile number

•            your account name and details. Your account name will be drawn from records that we already hold about your account and may be different to any names, nicknames or other pseudonyms you are known by or use

with the following (who are also bound to keep your information secure and confidential):

•            The Mobile Payments Services Company Limited 

•            their service providers and agents (including any subcontractors)

•            other financial institutions who are members of Paym; and employees and contractors of any of the above persons.

16.6       You agree that other Paym users sending you money can access these details in order to make the payment to you.

16.7       If your account details, mobile phone number or any other information about you changes, tell us straight away.

16.8       You can send money to anyone registered for Paym using the App (or any of our other apps or services we tell you from time to time).

16.9       Limits apply – please check the Website for details.

16.10    When you instruct us to make a payment using a mobile, we will try to send the payment via Pingit. If your payee is not registered for Pingit we will try to send the money using Paym.

16.11    Once you have registered, any money sent to you using Paym will be paid into your nominated account or Pingit Account.

16.12    By registering for Paym, you confirm that you are the intended recipient of the money sent to you using Paym. If you receive any payments by mistake, you must tell us as soon as possible and return the payment to us.

16.13    We can stop you using Paym as set out in the General Terms. We can also suspend or remove your registration if:

16.13.1 we reasonably believe your registration has or is likely to have been compromised

16.13.2 we suspect any fraud in respect to your registration or account; or

16.13.3 your account is closed or switched.

17          PINGIT ACCEPTANCE MARK

17.1       If you are a business customer you may download a Pingit acceptance mark from the Website and use it to indicate that you accept Pingit payments from your customers.

17.2       You acknowledge that the Pingit acceptance mark is a trade mark of Barclays and by downloading or using it you agree to comply with all guidelines and conditions we publish on using the acceptance mark and not to interfere with or challenge our rights to the acceptance mark or do anything that may bring Barclays or the trade mark any harm or disrepute.

17.3       All use that you make of the acceptance mark will be for the benefit of Barclays and you acknowledge that we may at our sole option withdraw the acceptance mark from use at any time.

18          PINGIT JARS

18.1       Pingit Jars allows you to manage your money by placing funds into one or more electronic money accounts, enabling you to ring fence funds for a particular purpose.  You can top up your Jar from another account or debit card, move money between Jars and send payments or transfer money from your Jar. 

18.2       In addition to these conditions, the General Terms apply if you use Pingit Jars to make and receive payments. These are the Terms and Conditions for Personal customers and you can find them at barclays.co.uk/rca.

18.3       You need to know that Pingit Jars is an electronic money product and therefore:

•            it is not covered by the Financial Services Compensation Scheme (“FSCS”)

•            it is a zero interest account

•            in respect of money held in your Jars, as a regulated credit institution Barclays Bank UK PLC is required to comply with capital and prudential requirements imposed by law. These requirements are designed to ensure the safety of funds held with us, and this is monitored by the Financial Conduct Authority and the Prudential Regulation Authority.

18.4       We can refuse to register you for Pingit Jars or cancel the service after giving you notice in accordance with the General Terms.

18.5       To use Pingit Jars you must have a UK personal current bank account registered to Pingit and be a resident of the UK, Isle of Man, Jersey or Guernsey.

18.6       Customers who have registered for Pingit with a Barclays Mortgage Current Account are not eligible to use Pingit Jars.

18.7       Pingit Jars must not be used for business and are not available to business account customers.

18.8       If you have a Pingit Account, you’ll need to fully unlock Pingit before you can use Pingit Jars. We’ll prompt you to do this if you request to open a Jar.

18.9       You can open one or more Jars but there’s a limit to the number of Jars you can have at any one time. For details please see the Website.

18.10    You can choose the name for each Jar you open and can rename a Jar at any time in the App. We won’t allow you to use certain names, for example if you have called another Jar the same name, or if you use profanities in the name.

18.11    Only UK sterling funds can be held in a Jar. If someone makes a non-sterling payment to a Jar you hold, we’ll convert the funds into sterling and credit your account as set out in the General Terms.

18.12    You can’t hold a Jar jointly with someone else. If you’re a joint account holder, you’ll be able to view and manage the Jars you have set up yourself in the App.  Other parties to your joint account won’t be able to view your Jars, and similarly you won’t be able to view any Jars set up by other parties to your joint account.

18.13    You can top up or fund a Jar by:

•            direct transfer (for example using Online or Telephone banking) from any of your other bank accounts

•            receiving payments directly from a third party

•            transferring funds from another of your Jars (if you have set up more than one)

•            transferring funds from your nominated Barclays account or Pingit Account

•            using a debit card you’ve linked to the Jar;

•            setting up a scheduled top-up or a low balance top-up utilising funds either:

o            by using a debit card you’ve linked to the Jar; or

o            from your nominated Barclays account or Pingit Account

•            setting up a standing order; or

•            by any other means about which we advise you from time to time

18.14    Limits apply to the amount you can top up using a debit card. We’ll tell you in the App how much you can top up and if you’ve exceeded your limit.

18.15    If you set up a scheduled top-up you must confirm to us the amount by which you’d like to top up and how frequently you’d like us to carry out the top-up. If you set up a low balance top-up you must confirm to us the amount by which you’d like to top up and the low balance threshold which, if reached, will trigger an automatic top-up of the Jar.

18.16    We’ll make the scheduled or low balance top-up automatically in line with your instructions until either:

•            you cancel the top-up; or

•            we cancel the top-up in line with condition 18.20 or 18.21 below

18.17    You can cancel a scheduled or low balance top-up at any time until we make the top-up in line with your instructions.

18.18    For low balance top-ups, you must ensure you have sufficient available funds in your bank account to cover any low balance top-up automatically triggered, otherwise your top-up may fail for lack of funds or you may be charged overdraft or emergency borrowing fees in line with any arrangement you have with us or your bank if you do not hold a Barclays account.

18.19    For scheduled top-ups, you must ensure you have sufficient available funds in your bank account the day before and on the day the top-up is scheduled, otherwise your top-up may fail for lack of funds or you may be charged overdraft or emergency borrowing fees in line with any arrangement you have with us or your bank if you do not hold a Barclays account.

18.20    If a scheduled or low balance top-up fails because you don’t have enough money for the top-up, we’ll cancel the top-up and stop any further top-ups being made.

18.21    We may switch off your ability to set up a scheduled or low balance top-up at any time if we need to for the reasons set out in the General Terms.

18.22    If we have to switch off a scheduled or low balance top-up, we’ll notify you as set out in the General Terms.

18.23    You can transfer some or all of your money held in a Jar at any time by using the App to transfer funds to the bank account you registered when opening your account. No fee will be charged for redeeming the funds. In certain circumstances, we may carry out additional security checks before processing the transaction.

18.24    You can pay money from a Jar using Pingit, either:

•            by transferring funds to another of your Jars

•            by making a Pingit payment to anyone who is registered with Pingit or has a UK bank account

18.25    If you make payments from a Jar using the App you can make payments in UK sterling. If you have linked a Pingit device or Pingit card to a Jar, you can make payments outside the UK and/or in currencies other than sterling as set out in section 19.

18.26    Limits apply to the amount of money you can transfer – please see the Website for details.

18.27    If you wish to close a Jar, you’ll need to contact us using the details on the Website. We’ll send you a closing statement for the Jar.

18.28    If you wish to close a Jar, you’ll need to transfer any credit balance held in the Jar to another account or Jar. 

18.29    If you wish to cancel your Pingit registration, you’ll need to transfer any credit balance held in one of more Jars before you’re able to do so.

18.30    Once you’ve cancelled your Pingit registration we’ll automatically cancel any scheduled or low balance top-ups you’ve put in place if you have not already done this.

18.31    If you wish to delete the App, as you can only access money held in Jars or cancel any scheduled or low balance top-up instruction through the App, please ensure you’ve transferred all funds from your Jars and cancelled any scheduled or low balance top-up instruction before deleting the App. 

19          PINGIT DEVICES AND CARDS

19.1       The terms in this section apply to customers:

19.1.1   using a Pingit device (other than a Volunteer Shopping Device) obtained under the terms of the Volunteer Shopping Device Promotion or a Pingit device obtained as part of a promotion using the Pingit promotional codes Device01, Device02 or Device03.

19.1.2   using a Pingit card

19.2       A Pingit device (“Pingit device”) is a pre-paid device which provides you with payment capabilities including point of sale and online payments.  You can buy Pingit devices online, via selected partners or via the Pingit e-store. A Pingit card (“Pingit card”) is a pre-paid card which you can request via the App and use to make payments, including point of sale and online payments.

19.3       Pingit devices are issued by Barclays pursuant to licence by Visa Europe Limited.

19.4       In addition to these conditions, the General Terms apply if you use a Pingit device or a Pingit card to make payments.

19.5       To activate a Pingit device you must:

•            be 16 years or over;

•            have a current account in the UK and be a resident of the UK, the Isle of Man, Jersey or Guernsey; and

•            be registered for Pingit

19.6       To request a Pingit card you must:

•            be 16 years or over

•            have a current account in the UK and be a resident of the UK, the Isle of Man, Jersey or Guernsey;

•            be registered for Pingit; and

•            have fully unlocked Pingit

19.7       Pingit devices and Pingit cards must not be used for business and are not available to business account customers.

19.8       Subject to 19.5 and 19.6 you can request a Pingit card via the App – you’ll find instructions in the App how to do this. There’s no charge for a Pingit card.

19.9       We can refuse to activate your Pingit device or refuse to issue you with a Pingit card.

19.10    Limits apply to the number of Pingit devices and cards you can hold, based on the type of account you have and whether you have fully unlocked Pingit.  Please see the FAQs on the Website for details.

19.11    If you are not already a Pingit user, once you have purchased your Pingit device you’ll need to download the App and register for Pingit. Once you have downloaded the App, please follow the instructions in the App to activate your Pingit device.

19.12    As part of activating your Pingit device or requesting your Pingit card, you’ll need to link it to either:

•            your Pingit Account (if you have one); or

•            a Pingit Jar

19.13    You can move your Pingit device or Pingit card to another Jar or a Pingit Account at any time after you’ve first activated your device or received your card. It’s not possible to link a Pingit device or Pingit card to more than one Jar, or to a Jar and a Pingit Account, at the same time.

19.14    When activating your Pingit device or requesting your Pingit card we may ask you to provide additional security information. Please refer to section 7 of these terms and conditions for information as to how we may use your information.

19.15    The General Terms apply to your use of Pingit devices and Pingit cards as we treat these as payment tools under the General Terms. Please refer to the General Terms to understand what a payment tool is and the steps you should take to keep your payment tools and your account(s) secure.

19.16    You must not give your Pingit device or Pingit card to someone else or let someone else use them.

19.17    You must not resell the Pingit device to a different person.

19.18    Once you have registered your Pingit device or received your Pingit card you can make payments for an amount up to the available balance of funds held in the Jar or Pingit Account to which you’ve linked your Pingit device or Pingit card.

19.19    You can use your Pingit device within and outside the UK to make payments using the following transaction types:

•            contactless

•            purchases made online or via telephone

19.20    You can use your Pingit card within and outside the UK to make payments using the following transaction types:

•            contactless

•            chip & PIN

•            magnetic stripe

•            purchases made online or via telephone

•            ATM withdrawals

19.21    To make online or telephone transactions you’ll need your 16 digit number, expiry date and CVV (Security code) details, as well as meeting any additional security requirements as required by us. You can view your details in the App.

19.22    Limits and restrictions apply to the use of your Pingit device or Pingit card – please see the Website/FAQs for details.

Using your Pingit device or Pingit card to withdraw cash or make a purchase in a currency other than sterling

19.23    If you use your Pingit device or Pingit card outside the UK and/or make a payment in a currency other than sterling, your card payment will be converted into sterling by Visa using the reference exchange rate on the day it processes the transaction. As this may be a day or two later, the rate may be different on that day.

19.24    We also set and charge a 2.75% Non-Sterling Transaction Fee when making purchases, making a cash withdrawal, or when being refunded. From 12 April 2021 the Non-Sterling Transaction Fee will be increased to 2.99%. As we explain in the General Terms, our exchange rate is made up of the Visa card scheme reference exchange rate plus the Non-Sterling Transaction Fee.

19.25    You’ll find a comparison of our exchange rate for certain currencies as a mark-up against the rate published by the European Central Bank at the following website www.barclays.co.uk/travel/using-debit-card-abroad/. This is updated twice a day.

19.26    In some countries the ATM or the card terminal being used may offer you the option of seeing the payment amount or withdrawal in sterling, and allow you to choose to pay or withdraw a currency amount equivalent to that amount in sterling. The exchange rates used for this will generally be provided by the operator of the terminal or ATM, so won’t be under our control. If you’re in the EU when you’re offered this option, the operator of the terminal or ATM will provide you with an exchange rate as a mark-up over the ECB rate.

19.27    You can use this information, and the information available on the website mentioned above to help you decide whether you want to let the operator of the terminal or ATM undertake the conversion using their rate or whether you’d like us to undertake the conversion using our rate.  If you’d like us to convert the amount, you should choose to pay in, or withdraw, local currency and not sterling.

19.28    Please refer to the General Terms and your tariff for details of the exchange rate, commissions and charges that apply to these transactions. If you use your Pingit card to withdraw cash from an ATM in a currency other than sterling Barclays won’t charge a fee for cash withdrawals but local financial services providers may.

19.29    You must tell us as soon as possible if you think that your Pingit device or Pingit card may be or has been misused (for example if your Pingit device or Pingit card is used without your permission) by calling the Pingit help desk.

19.30    If your Pingit device or Pingit card has been lost or stolen, please let us know immediately using the lost and stolen option by logging into the App or by calling the Pingit help desk. Once you have told us, we will block your Pingit device or Pingit card as explained in the General Terms.

19.31    We’ll replace any Pingit card which is reported lost or stolen free of charge. We won’t automatically replace lost or stolen Pingit devices. 

19.32    If you report a Pingit device lost or stolen you’ll have the option to remove the device from the App. You can also contact us to request your Pingit device is removed from the App. Please note that once your Pingit device has been removed from the App you won’t be able to use it to make payments or reactivate it. 

19.33    We may prevent or limit use of your Pingit device or Pingit card if we reasonably consider it necessary for the reasons set out in the General Terms.

19.34    We will not be liable if you cannot use your Pingit device or Pingit card because a retailer refuses to accept it or you have damaged it.

19.35    If a refund is made for any transaction you made using your Pingit device or Pingit card, the refund will be paid into the Jar or Pingit Account linked to the Pingit device or Pingit card at the time of processing the refund. Please note this may be a different Jar or Pingit Account from the one from which you made the transaction.

19.36    If we credit you for the amount of an unauthorised or disputed transaction, we’ll credit the Jar or Pingit Account from which the transaction originated.

19.37    If a pending authorisation is made against your Pingit Account or Jar, the subsequent authorisation will debit the Pingit Account or Jar to which the Pingit device or Pingit card was linked when the transaction was made. 

19.38    You can select an active Pingit device or Pingit card and ‘freeze’ it in the App to temporarily prevent it being used. 

19.39    If you freeze a Pingit device or Pingit card:

•            you won’t be able to make payments or withdraw money using the Pingit device or Pingit card

•            this won’t affect any Continuous Payment Authority you have set up.  A Continuous Payment Authority (“CPA”) is where you have given a retailer permission to regularly take money from your Pingit device or Pingit card. Payments will continue to be made under the CPA even if you’ve frozen your Pingit device or Pingit card

•            you can continue to make payments from a Pingit Account or Pingit Jar linked to a Pingit device or Pingit card using the App

19.40    You can select a frozen device or Pingit card in the App and ‘unfreeze’ it to reinstate your Pingit device or Pingit card to enable you to make payments. 

19.41    Each Pingit device works on a chip which has an expiry date. You can view your expiry date within the App. When the chip expires we won’t issue a new chip.

19.42    When your Pingit card expires we’ll issue you with a new card.

19.43    We may send you another Pingit device or chip as a replacement or an extra Pingit device at any time. There may be a charge for any replacement or reissued Pingit devices or chips.

19.44    If you report a Pingit device or Pingit card lost or stolen in the App you’ll then have the option to remove the device or card from the App. You can also contact us to request your Pingit device or Pingit card is removed from the App. Please note that once your Pingit device or Pingit card has been removed from the App you won’t be able to use it to make payments or reactivate it. 

19.45    If you cancel your Pingit registration, you won’t be able to continue using your Pingit device or Pingit card to make payments. If you reregister for Pingit, if you previously had an activated Pingit device or Pingit card the device or card will be reactivated for you.

19.46    If you delete the App without cancelling your Pingit registration, you’ll be able to make payments using your Pingit device or Pingit card but you won’t be able to view details of those transactions or top up your Pingit Account or Jar using the App.

20          VOLUNTEER SHOPPING DEVICES

20.1       The terms in this section apply only to customers who are using a Volunteer Shopping Device (“Volunteer Shopping Device”) which is:

20.1.1   a Pingit device which has been issued to them following participation in the previous Volunteer Shopping Device Promotion (‘Volunteer Shopping Device’); or

20.1.2   a Pingit device obtained as part of a promotion using the Pingit promotional codes Device01, Device02 or Device03).

20.2       A Volunteer Shopping Device is a pre-paid device with in-store point of sale payment capabilities. Volunteer Shopping Devices are issued by Barclays pursuant to licence by Visa Europe Limited.

20.3       In addition to these conditions, the General Terms apply to the use of the Volunteer Shopping Device and the payments made using it. We treat Volunteer Shopping Devices as payment tools under the General Terms. Please refer to the General Terms to understand what a payment tool is, and the steps you should take, and advise your Delegated User to take, to keep your payment tools and your account(s) secure. To the extent there are any inconsistencies between this Clause 20 and the General Terms, this Clause 20 will take priority over the General Terms.

20.4       To use a Volunteer Shopping Device you must:

•            be 16 years old or over;

•            be a resident of the UK, the Isle of Man, Jersey or Guernsey; and

•            be registered for Pingit

20.5       Volunteer Shopping Devices must not be used for business purposes and are not available to business account customers.

20.6       If you are not already a Pingit user, once you have received your Volunteer Shopping Device you’ll need to download the App and register for Pingit. Once you have downloaded the App, please follow the instructions in the App to activate your Volunteer Shopping Device. We can refuse to activate your Volunteer Shopping Device.

20.7       As part of activating your Volunteer Shopping Device, you’ll need to link it to a Pingit Jar.

20.8       You can move your Volunteer Shopping Device to another Jar at any time after you’ve first activated your device. It’s not possible to link a Volunteer Shopping Device to more than one Jar at the same time, or link a Volunteer Shopping Device to a Jar to which a Pingit device is already linked.

20.9       In the event of fraud or unauthorised transactions we may ask you to provide additional information relating to you or your Delegated User(s). You acknowledge that it will be your responsibility to provide us with that information. Please refer to section 7 of these terms and conditions for information as to how we may use your information.

20.10    You may provide your Volunteer Shopping Device(s) to one or more Delegated Users until 31 December 2021 or until we notify you otherwise (‘the Volunteer Shopping Period’).

20.11    We will only permit you to delegate the Volunteer Shopping Device(s) to one or more Delegated Users during the Volunteer Shopping Period.

20.12    You must ensure that your Delegated User is a resident of the UK, the Isle of Man, Jersey or Guernsey.

20.13    You acknowledge that we will treat any payment instruction submitted by a Delegated User using a Volunteer Shopping Device as authorised by you. We will act on any such payment instruction without requiring separate authorisation from you.

20.14    You acknowledge and agree that we will impose certain individual and cumulative limits on the value of transactions that can be made with your Volunteer Shopping Device.

20.15    You are responsible for any actions that need to be performed in the App in relation to the Volunteer Shopping Device including any authorisation requirements that may be required as part of payment authentication. If you do not take these required actions at the relevant times, your Delegated User may not be able to use your Volunteer Shopping Device.

20.16    You must ensure that your Delegated User is aware of your obligations under these Pingit terms and conditions throughout the Volunteer Shopping Period. Please tell them that, where they are able, they can read a copy of the Pingit terms and conditions by visiting the Website.

20.17    You acknowledge that your Delegated User does not become a customer of Barclays as a result of using your Volunteer Shopping Device. Your Delegated User will have no rights under these Pingit terms and conditions or the General Terms.

20.18    You must tell us as soon as possible if you think that your Volunteer Shopping Device may be or has been misused by your Delegated user or otherwise (for example if your Volunteer Shopping Device is used without your permission) by contacting Pingit (details can be found on the Website).

20.19    You acknowledge that, for the duration of the Volunteer Shopping Period, you are solely responsible for determining the identity of any of any Delegated User and all actions or inactions of your Delegated User(s) with or in relation to your Volunteer Shopping Device.  You must ensure that any Delegated User has the capacity and capability to act as your Delegated User. If we or third-parties suffer losses or are owed monies as a result of the actions or inactions of your Delegated User(s), we will recover those losses or monies from you, and not your Delegated User(s).

20.20    To the extent permitted by law, we will not be liable to you for any losses you suffer because of the use of a Volunteer Shopping Device by you or the Delegated User(s).

20.21    You must not give either:

20.21.1 a Pingit device which is not a Volunteer Shopping Device;

20.21.2 a Pingit card; or

20.21.3 any other payment instrument you may have with Barclays

to someone else or let someone else use them.

20.22    You must not resell or gift the Volunteer Shopping Device to a different person.

20.23    You can use your Volunteer Shopping Device within and outside the UK to make payments using the following transaction types:

•            contactless

•            purchases made online or via telephone

20.24    Your Delegated User can use your Volunteer Shopping Device within and outside the UK to make contactless payments only.

20.25    The making of contactless, online or telephone transactions shall be on the same basis as that for other Pingit devices – you’ll find terms relating to these in Clause 19. Where the terms in Clause 19 refer to your use of the Pingit device for making payments, these terms should be read as applying also to the Delegated User’s use of the Pingit device.

20.26    If your Volunteer Shopping Device has been lost or stolen, please let us know immediately using the lost and stolen option by logging into the App or by contacting Pingit (details can be found on the Website). Once you have told us, we will block your Volunteer Shopping Device as explained in the General Terms.

20.27    We won’t automatically replace lost or stolen Volunteer Shopping Devices. 

20.28    If you report a Volunteer Shopping Device lost or stolen you’ll have the option to remove the device from the App. You can also contact us to request your Volunteer Shopping Device is removed from the App. Please note that once your Volunteer Shopping Device has been removed from the App neither you nor your Delegated User will be able to use it to make payments, nor will you be able to reactivate it. 

20.29    We may prevent or limit use of your Volunteer Shopping Device (including removing the permission for you to delegate your Volunteer Shopping Device) if you have notified us that you think your Volunteer Shopping Device has been lost, stolen or misused, if we reasonably consider it necessary for the reasons set out in the General Terms or in these Conditions or to ensure we can comply with law or regulation, or if the Volunteer Shopping Promotion is terminated, bringing an end to the Volunteer Shopping Period.

20.30    We will not be liable if you or your Delegated User(s) cannot use your Volunteer Shopping Device(s) because a retailer refuses to accept a Volunteer Shopping Device or you have damaged it.

20.31    The provisions relating to refunds made for any transaction you or a Delegated User made using a Volunteer Shopping Device are the same as for Pingit devices – you’ll find terms relating to these in Clause 19. Where the terms in Clause 19 refer to your use of the Pingit device for making payments, these terms should be read as applying also to the Delegated User’s use of the Pingit device.

20.32    If you cancel your Pingit registration, neither you nor your Delegated User will be able to continue using your Volunteer Shopping Device to make payments. If you reregister for Pingit, if you previously had an activated Volunteer Shopping Device the device will be reactivated for you.

20.33    If you delete the App without cancelling your Pingit registration, you or your Delegated User(s) will be able to make payments using your Volunteer Shopping Device(s) but you won’t be able to view details of those transactions or top up your Jar using the App.

20.34    Either:

20.34.1 at the end of the Volunteer Shopping Period; or

20.34.2 if you have authorised a Delegated User to make payments on your behalf but you no longer wish them to do so

please retrieve the Volunteer Shopping Device(s) from the Delegated User(s). If you are unable to retrieve the Volunteer Shopping Device(s) from your Delegated User(s), you must freeze the Volunteer Shopping Device(s) in the App or contact Pingit for support.

20.35    Once you have retrieved the Volunteer Shopping Device(s) from the Delegated User(s) you may continue to use the Volunteer Shopping Device(s). If you do not wish to use the Volunteer Shopping Device you should freeze it in the App or contact Pingit help desk.

21          USING BUYIT

21.1       Buyit allows you to request goods or services (‘Products’) directly from participating merchants and pay for those Products using Pingit.

21.2       In addition to the conditions below, the General Terms apply if you use Buyit.

21.3       You acknowledge that making an order and/or payment through Pingit does not create a contract between you and Barclays for the supply of any product as you will be buying directly from the relevant merchant and not from Barclays.

21.4       You confirm you are aware that, as you are instructing Barclays to make a payment directly from your nominated account or Pingit Account, you do not get any user protection under any credit or debit card scheme rules (such as the MasterCard and Visa schemes).

21.5       You can only use Pingit to pay for Products which are to be delivered within mainland UK.

21.6       Each merchant will set out the terms of their contract with you but in no event will a contract be formed until the merchant has confirmed to you by email that it has received and is processing your order.

21.7       The merchant (and not Barclays) is responsible for availability of, fulfilling any order placed by you for, supply of, delivery of, returns of and refunds in relation to any Product, including whether a delivered Product conforms to the description provided within the App

21.8       You undertake to us to comply with any terms and conditions you agree with a merchant.

21.9       We’re not held responsible for any of the matters in condition 20.7 or 20.8 or in respect of:

21.9.1   any Product complying with its specification or its fitness for any purpose, or whether it is free from defects or is of merchantable quality

21.9.2   the quality, safety or legality of the Products advertised, the accuracy of the description of the Products or the ability of merchants to sell and deliver the Products

21.9.3   any dealings or contract between you and any merchant

21.9.4   the solvency of any merchant or that any merchant will, or is able to, comply with its terms and conditions presented to you within the App

21.9.5   any loss we could not predict at the time you gave us an instruction; or

21.9.6   any loss of business, loss of goodwill, loss of opportunity or loss of profit

21.10    Any refunds or complaints will be dealt with by the relevant merchant in line with its terms and conditions.

21.11    We will pay the merchants from your nominated account or Pingit Account on your instruction when you confirm your order for Products from a merchant.

21.12    We will send the payment for you to the merchant for the full price of the Product including delivery charges and taxes. We won’t deduct any fee from your payment.

21.13    You cannot cancel or change the payment as it is processed straight away. If you cancel an order or are entitled to a refund or have a complaint, you must contact the merchant directly.

21.14    When you confirm an order request to a merchant we provide the following information (“your Information”) to the merchant:

•            your name and address, and (if different) the name and address of the person to whom you wish the Product delivered

•            your age (in case it is necessary for the merchant to comply with age restrictions on the supply of Products)

•            your email address and mobile Number; and

•            the relevant transaction details

21.15    The merchant's use of your Information will be governed by its own privacy policy or terms and conditions. We will not pass any other information about you to merchants.

21.16    You confirm to us that you have all necessary permissions to provide your Information to us, and that the Information is accurate and up-to-date. If you give us Information about other people (if you are ordering a Product for someone else), then you confirm that they have authorised you to give us their Information and for us to provide it to the relevant merchant.

21.17    If there is a dispute about a transaction initiated using the App, we may release any information we hold about that transaction to the relevant merchant and/or any person adjudicating the dispute, such as a court, mediator or arbitrator.

21.18    Clause 6.10 of these terms and conditions does not apply to your use, or any resale, of any Product you might acquire from a transaction initiated using the App.

22          USING PAY BY BANK APP

22.1       Pay by Bank app is a scheme that lets you buy goods and services online from a merchant whenever you see the Pay by Bank app symbol. Further information on how to use Pay by Bank app can be found at paybybankapp.co.uk.

22.2       In addition to the conditions below, the General Terms apply if you use Pay by Bank app.

22.3       You can deactivate Pay by Bank app in your Pingit settings at any time.

22.4       Pay by Bank app payments may come out of your account immediately or in instalments if the merchant is not ready to bill you in full when you authorise the payment. The merchant will share details of the transaction with Barclays, but none of your financial or personal information will be sent to the merchant when you make a payment.

22.5       The contract that is formed for the supply of goods and services will be between you and the merchant and their terms and conditions will apply.

22.6       There are no additional charges that will apply for using Pay by Bank app, however your internet or network service provider may charge you for using data on your device.

22.7       Purchases made using Pay by Bank app are not eligible for Barclays reward schemes.

22.8       If you want to return something you bought using Pay by Bank app, you should contact the merchant directly to arrange a return and/or refund.

22.9       Refunds are paid directly into your nominated account or Pingit Account and will be subject to the merchant's terms and conditions. If there are any problems with your refund, please contact the merchant. If they cannot help, you should contact the Pingit helpdesk.

22.10    If something goes wrong when you are authorising the payment we'll try to help you as long as you’ve acted honestly and kept us informed. Please refer to the General Terms and contact the Pingit helpdesk for further guidance.

22.11    Any information provided by you or on your behalf to a merchant will be subject to the merchant’s privacy policy and/or terms and conditions. If there is a dispute about a transaction initiated using Pay by Bank app Barclays may release any information it considers relevant about that transaction to the relevant merchant and/or any person adjudicating the dispute such as a court, mediator or arbitrator.

23          USING PINGIT.ME

23.1       Pingit.me lets you create a personalised link that you can share using social media or messaging apps to request and receive payment into your nominated account, Pingit Account or Pingit Jar. By opening the link, the recipient will see your personalised webpage (“your Pingit.me webpage) which they can use to make a payment to your nominated account, Pingit Account or Pingit Jar with a debit card. They can also make a Pingit payment using the App.

23.2       In addition to the conditions below, the General Terms apply if you use Pingit.me.

23.3       To use Pingit.me, you must be fully registered for the App. We reserve the right to amend this without notice and restrict access at our discretion.

23.4       Pingit.me must not be used for business and is not available for Barclays Business customers.

23.5       You must only send a link to people you know and trust, as once you've sent a link to your Pingit.me webpage to someone, they can forward it without you knowing or agreeing to it.

23.6       You can switch off your Pingit.me webpage at any time, but once it’s switched off you won’t be able to accept payments, and we won’t be able to process them.

23.7       We can switch off your Pingit.me webpage if we object to:

•            the name you’ve given the page or

•            the reason you’re using Pingit.me.

23.8       Anyone who sees your Pingit.me webpage will be able to see your name and part of your postcode.

23.9       Pingit.me links must only be used by you. If someone asks you to use your Pingit.me webpage to collect money for them, don’t do it as they could be a fraudster.

23.10    Once your Pingit.me webpage has been deactivated it may still persist in other forms across the internet as a result of screen shots being taken, or through caching of the page on other devices.

23.11    Pingit.me links may be shared with multiple recipients at the same time via a group request, but limitations will apply to both the amount you can request from each recipient and to the size of the group.

23.12    Limits apply – you’ll find details on www.pingit.me.

23.13    If something goes wrong when someone is trying to make a payment using Pingit.me– for example, you don’t get the payment that’s expected – we’ll do our best to help you (as long as you’ve been honest about what’s going on and kept us informed). Please refer to the General Terms or contact the Pingit helpdesk for more information.

23.14    When you enable your Pingit.me page, it will automatically show your name and part of your postcode. This is to make sure the people who see your Pingit.me page can make sure they’re paying or donating to the right person.

23.15    When you send a Pingit.me request to multiple recipients, each recipients will be able to see who else has paid.

24          USING PINGIT GIVING

24.1       Pingit Giving lets you create a personalised fundraising page that you can share using social media or messaging apps to request that someone makes a donation to your chosen registered charity. When you share your Pingit Giving page, the Pingit Giving page lets the people you send it to make a payment to a chosen registered charity listed within Pingit, with a debit card or by using the App.

24.2       In addition to the conditions below, the General Terms apply if you use Pingit Giving.

24.3       To use Pingit Giving, you must be fully registered for the App. We reserve the right to amend this without notice and restrict access at our discretion.

24.4       Pingit Giving must not be used for business and is not available for Barclays Business customers.

24.5       You must only use Pingit Giving to send donations to a chosen charity.

24.6       You must only send a link to people you know and trust, as once you've sent a link to your Pingit Giving webpage to someone, they can forward it without you knowing or agreeing to it.

24.7       You can switch off your Pingit Giving webpage at any time, but once it’s switched off, third parties will no longer be able to make payments to the chosen charity, nor will we process any payments.

24.8       We can switch off your Pingit Giving webpage if:

•            we object to the content displayed

•            if we suspect or you tell us there may be unauthorised or fraudulent use of Pingit Giving; or

•            if we are required to do so by law

24.9       Anyone who sees your Pingit Giving webpage will be able to see your name and the details of your chosen charity. The terms in Section 7 set out how we will handle and protect your information.

24.10    Once the payment has been sent to your Pingit Giving page, you’ll get a notification (if you’ve opted to do so) showing that a donation has been made. Payments made to a charity using Pingit Giving usually arrive within 7 days from the date of donation.

24.11    All funds raised for your chosen charity will be used for its charitable purposes and in accordance with the charity’s own governing document, rules and guidelines.  We cannot guarantee that funds will be used for a particular purpose.

24.12    Pingit Giving appoints Charities Trust, a registered charity, whose registered office is at Suite 20-22, Century Building, Brunswick Business Park, Tower Street, Liverpool, L3 4BJ (charity number 327489 and company number 2142757) to act as Gift Aid intermediary.

24.13    Charities Trust will process Gift Aid declarations in respect of donations made through Pingit Giving with HMRC and will assist in sending funds to your chosen charity. Any interest accrued on donations made through Pingit Giving and held in a Charities Trust bank account will be retained by Charities Trust and used to improve the services that Charities Trust provides.

24.14    Charities will receive 100% of the gross amount of every donation made through Pingit Giving.

24.15    Pingit Giving links must only be used by you. If someone asks you to use your Pingit Giving webpage to collect money for them, don’t do it as they could be a fraudster.

24.16    Once your Pingit Giving webpage has been deactivated it may still persist in other forms across the internet as a result of screen shots being taken, or through caching of the page on other devices.

24.17    Pingit Giving links may be shared with multiple recipients at the same time via a group request, but limitations will apply to the amount that can be donated to your page.

24.18    Limits apply – you’ll find details on www.pingit.me.

24.19    If something goes wrong when someone is trying to make a payment using Pingit Giving – for example, you or your chosen charity don’t get the payment that’s expected – we’ll do our best to help you (as long as you’ve been honest about what’s going on and kept us informed). Please refer to the General Terms or contact the Pingit helpdesk for more information.

24.20    In the event that we are unable to send donations to your chosen charity due to legal or regulatory reasons or in the event that we are unable to do so after making reasonable attempts to do so, we will notify you and refund the donation (exclusive of Gift Aid, where applicable) amount to the donor in accordance with our Donor Terms.

24.21    When you send a Pingit Giving request to multiple recipients, all the recipients will be able to see who else has donated (unless the donation has been made anonymously), any Gift Aid applied and any donation message.

24.22    If you are unhappy with the service and use of Pingit Giving please refer to section 30. If you have a complaint relating to your chosen charity, please contact them directly.

25          GIFT AID

25.1         If you ask us to make a payment to a charity by using Pingit Giving, we may ask you if you want to add Gift Aid to your donation through accepting a Gift Aid declaration. If you accept this declaration, you are giving your consent for us to send to Charities Trust certain personal information we hold about you, including your name, address and postcode. We will share this information with Charities Trust on the basis they will only use it to collect the Gift Aid payment or contact you to administer the payment. 

25.2       By accepting the Gift Aid declaration you confirm that if you pay less income tax and/or capital gains tax in the current year than the amount of Gift Aid claimed on all donations it will be your responsibility to pay any difference to HMRC. Please read the Gift Aid declaration in full.

26          PINGIT INVOICING

26.1       Pingit Invoicing lets Barclays Business customers create, manage and send invoices via the App. The invoice will appear in the form of a webpage containing information including the invoice narrative and payment instructions. You can also add a logo or image to the invoice. The invoice will be sent to the recipient via secure link. The recipient of the invoice can choose to use Pingit to make the related payment.

26.2       In addition to the conditions below, the General Terms apply if you use Pingit Invoicing.

26.3       To use Pingit invoicing, you must be registered for the App and have a Barclays Business current account. We reserve the right to amend this without notice and restrict access at our discretion.

26.4       When creating an invoice, you’re responsible for ensuring that the correct details are used for the intended recipient. Failure to do so may result in both your data and your customers' data being shared with an unknown third party.

26.5       You confirm you are aware that invoices paid via Pingit are in respect of goods and services provided by you. Pingit Invoicing does not provide any additional product or service to you or the recipient of the invoice.

26.6       The contract that is formed for the supply of goods and services will be between you and the recipient, therefore it’s your responsibility to ensure that you have separate terms and conditions in place.

26.7       Once the secure link for the invoice has been accessed it will be stored on the device or machine it has been viewed on. If this is a shared device, then you should take the necessary steps to remove the link from the device/machine history.

26.8       If something goes wrong when someone is trying to make a payment to you using Pingit Invoicing (for example, you don't get a payment you're expecting) we'll do our best to help you as long as you've been honest about what's going on and kept us informed. Please refer to the General Terms or contact the Pingit helpdesk for more information.

26.9       Pingit will only use the client data you enter into the invoice for the purposes of creating the invoice and any other legal or regulatory requirements we may have in this regard as a Data Processor.

26.10    It is your responsibility to ensure all information, images, logos or files used to create the invoice are accurate and you confirm that you have the necessary rights and permissions to process the data and content you enter into Pingit Invoicing.

27          TRANSACTION INFORMATION

27.1       You can access information in the App about recent payments into and out of your nominated account or Pingit Account. We also provide monthly statements which you can access via the App. We’ll always let you know when your statement is ready.

27.2       If you ask us to, we will also provide details about transactions in writing.

28          CHANGES TO PINGIT TERMS AND CONDITIONS

28.1       We can change the terms and conditions at any time in accordance with the General Terms by sending you a text, email or other notification with details of the change or notifying you of a change when you next access the App or visit the Website. The new terms will be displayed on-screen and you may be required to read and accept them to continue your use of Pingit.

29          ENDING THE SERVICE

29.1       While we'd be very sorry to lose you, you can stop using Pingit and leave us at any time.

29.2       We can stop providing you with Pingit and any services linked to Pingit in accordance with the General Terms.

29.3       We can also stop providing you with Pingit and end this agreement by giving you at least two months’ notice. We can stop providing you with any services linked to Pingit at the same time.

29.4       However, we may end this agreement and stop providing Pingit (and any services linked to Pingit) immediately or on less notice if we reasonably believe you have seriously or persistently broken any terms of the agreement or we have reasonable grounds for thinking you have done any of the following things, which you must not do:

29.4.1   You put us in a position where we might break a law, regulation, code or other duty that applies to us if we continue to provide Pingit to you.

29.4.2   You give us any false information at any time.

29.4.3   You commit (or attempt) fraud against us or someone else.

29.4.4   You use (or allow someone else to use) Pingit illegally or for criminal activity.

29.4.5   You inappropriately let someone else use Pingit.

29.4.6   You behave in a threatening or abusive manner to our staff.

29.5       We can also end this agreement and stop providing Pingit (and any services linked to Pingit) immediately if we reasonably believe that providing you with Pingit might expose us (or another Barclays company) to action or censure from any government, regulator or law enforcement agency.

30          IF YOU’RE UNHAPPY WITH SOMETHING

30.1   If you’re unhappy with Pingit or you think we have done something wrong, please contact us and give us the opportunity to investigate and resolve the matter. This also helps improve our service for all customers.

30.2   If after we have investigated you remain unhappy, and you are eligible, you may contact the Financial Ombudsman Service (FOS). The Financial Ombudsman is a free, independent service for resolving disputes between customers and financial services institutions. You can get details of who is eligible to use the service from the FOS.

30.3   You'll need to contact the FOS within 6 months of our final response letter. They'll ask to see the letter as summary of our investigation of your complaint.

Web: www.financial-ombudsman.org.uk

Email: complaint.info@financial-ombudsman.org.uk

Phone (from a UK landline): 0800 023 4567

The Financial Ombudsman Service

Exchange Tower

London

E14 9SR

30.4   You may be able to also use online dispute resolution. The European Commission has set up an online dispute resolution platform (ODR platform) to help customers who have bought goods or services online from traders established in the European Union. If you have not been able to get your complaint resolved to your satisfaction, you can submit your complaint online through the ODR platform. The platform will send your complaint to the Financial Ombudsman Service (FOS) for an independent review. To save time you may wish to contact the FOS directly, using the details above. 

30.5   You can access the ODR platform at http://ec.europa.eu/odr. As a Barclays customer, you may use this service if you purchased your product or service with us online. You will need to quote our postal address, website address and email address. 

Barclays, Leicester, LE87 2BB

www.barclays.co.uk

ODR@barclays.com 

30.6   As the relationship between the UK and the EU is changing, from 1 January 2021 you can still contact us to follow the existing Barclays complaints process. Just as before, if you’re unhappy with our final response, you might be able to submit your complaint to the FOS. However, the EU’s online dispute resolution process may no longer be available to people resident in the UK.