Personal Banking

Mobile Banking Guarantee

When you use any of Barclays Mobile Banking services, you're automatically protected if you fall victim to fraud. We'll cover your loss, no matter how much money is taken from your account.

Our promise to you

In the unlikely event that you fall victim to fraud on any of Barclays Mobile Banking services, we guarantee to cover your loss, providing that:

  • You haven't given your Barclays Mobile Banking or Barclays Pingit 5-digit passcode to someone else
  • You haven't sent us incorrect payment instructions
  • You've taken reasonable care when using Barclays Mobile Banking services
  • You let us know as soon as possible of any security breach, including potential breaches
  • You haven't acted fraudulently
  • You've complied with the security requirements outlined in our Mobile Banking terms & conditions
How else are we protecting you?
  • One secure log-in protects your accounts and Barclays Mobile Banking and Barclays Pingit automatically logs you out when you navigate away from the app or if you haven’t used it in 10 minutes
  • If you’re an Online Banking user, the Mobile PINsentry function in Barclays Mobile Banking app provides an extra level of protection for your more security-sensitive transactions, keeping your money safe from fraudsters