Good news: Changes to your Mobile Banking

 

What will this mean to me?

• A simpler log-in process
• More log-in options so you can pick the one that suits you best

Customers with PINsentry card readers:

 

You said you didn’t always want to carry your PINsentry card reader...

 

You'll be able to set up a memorable word and passcode – by customising your Online Banking – to gain access to many services without your card reader.

 

You’ll be able to:

 

– See your balances

– Transfer money between your Barclays accounts

– Make payments to people and companies you've paid before through Online Banking

– Make first-time payments to new payees if they appear on our pre-approved list¹

 

How do I set up a passcode and memorable word?

 

You can set up a passcode and memorable word when you notice our new log-in screen by following the 4 steps listed below:

Step 1: Log in using your PINsentry

Step 2: Go to the 'Customise my site' page in the right-hand menu

Step 3: Select 'Set up my 5-digit passcode and memorable word'

Step 4: Enter your new details and save

 

Once you complete the steps above, you'll be able to use either PINsentry or your passcode and memorable word to log in to Online Banking and save your preferred log-in screen. If you change your mind, you can always select the alternative log-in screen.

 

When is this happening?

 

Since our changes are being phased in, not all of our customers will see the changes at the same time.

 

We're introducing the new log-in screen soon.

 

 

 

 

¹ The pre-approved list contains banking details of some of the UK's most popular companies. Once you enter a company's name on the page, our systems will search for its banking details to ensure your payment reaches the correct destination. If the payee does not feature on the list, we will ask you to use your PINsentry to make your payment; our Online Banking screens will guide you through this process.